Refund Policy

We want you to be satisfied with Zelari. Because Zelari is a digital subscription, nothing needs to be returned or shipped back — this policy explains how to request your money back and how cancellation works. Effective date: 2026-09-27.

Refund period

You may request a refund within 30 days of purchase.

The period counts from the date the payment was approved, which is the same date the access details are sent to you.

How to request

E-mail [email protected] with your order number, the e-mail used at checkout and, if you wish, the reason for the request. You may also call +16612533303.

We answer within 2 business days. There is no form to fill in and no product to send back.

How you are refunded

Refunds go back to the original payment method within 5–10 business days after approval; card statements may take one or two billing cycles to show it.

We do not issue refunds in cash or to a different card or account than the one used in the purchase.

Cancelling future renewals

A refund request is not the same as a cancellation. To stop future automatic charges, cancel your recurring plan from your account area or by contacting our support.

After cancellation, access remains active until the end of the period already paid.

What happens to your data

If a refund closes your account, you may request an export of your production, inventory, sales and financial records before deactivation by writing to [email protected].

After deactivation, data is retained and then deleted according to the periods described in our Privacy Policy.

Exceptions

Custom-made or personalized items cannot be returned, except in case of defect.

Questions about this policy: First Step Solutions, LLC, 1740 H. Dell Range Blvd #281, Cheyenne, WY 82001 · [email protected] · +16612533303.